Notifications either by text or email. Informing you of changes in a particular product, service, or business.

They use powerful analytics to help companies watch their brand online. Alerts allow you to analyze your brand image.

Turning unstructured data into structured data that is used for decision-making. Monitoring, analyzing, measuring, and interpreting digital interactions and relationships of people, topics, ideas, and content.

Asset creation covers a wide variety of media. Media products are known as assets. Assets are used to counter any negative information online about your business.

These include, but are not limited to images, videos, audio, publications, tutorials, and product demonstrations.

An asset is anything produced, owned, and controlled to produce value.

Brand development is the strategic process of creating and distinguishing your company. Development includes aligning your brand with your business objectives.

Communicating your brand to your target market. Updating or strengthening your brand as necessary.

Strategies designed to help your business deal with a negative event. Implementing policies, procedures, and systems to defend, mitigate, and prevent crises.

Attacks against your business brand and credibility need to be addressed. False allegations, fake reviews, or small claims court decisions can be published online.

We investigate, negotiate, and create assets. We counter bad press with positive social proof or press to deal with the negative effects these allegations cause.

The process of encouraging reviews. Instead of waiting for customers to leave reviews on their own. A review generation strategy allows you to encourage reviews. Anywhere your product or business is being reviewed.

A form of advertising that uses customer reviews to promote or sell a product or service. Reviews are the most common form of social proof!

It makes customers feel like a part of your community and builds trust! We identify great customer experiences and stories to incorporate into your marketing efforts!

Tracking reviews online about your brand across many review sites. This helps you create a review response strategy. Resolving any customer issues.

The collecting of conversations and messages to provide business insights. This also included reacting to each message. Addressing concerns, complaints, and questions on each channel.

The process of looking at online conversations about your brand and industry. It includes watching your social media channels for mentions of your brand.

When a negative event occurs online, in publication, or at an event. A response customized to the event will be needed to address or dismiss the accusations and false information.