Pivot Reputation Management

Build A Brand Customers Trust

Protect your business against damaging reviews, social media posts, and information.

Your Business's Reputation Is Too Important To Neglect

When a business's trust is low, it must spend more on marketing and advertising.

Simple issues can turn into problems if your business isn't established.

A negative reputation makes it harder to compete with well-reviewed companies.

You may lose the trust of customers in your product or service.

88% of consumers trust reviews as much as personal recommendations.

We Have Lived Experience

Our team has been where you may be now. Not everything posted online about your business is true!

We experienced this first hand in another industry. In 2015, we had a false accusation filed against us to the Better Business Bureau.

We provided a service we were not paid for.

We reported this to the Better Business Bureau. Our previous client filed a false report in response.

Given the ultimatum of removing our Better Business Bureau review of them.

Or else they would keep posting fake reviews about us.

You Need To Be Proactive With Your Reputation

How We Do It

PROTECT

We set up the systems that will protect your business. Against fake and false allegations.

GENERATE

Creating targeted positive content for your business. Appealing to and drawing in your ideal client.

REPAIR

Counteracting negative press from social media, review sites, or blogs. We craft strategies to deal with it.

Make sure you have a say and a plan for what’s said about your business.

Click The Check My Business Reputation Button

Fill out the form, and we will check the current reputational health of your business.

We’ll Create Your Action Plan

Once we have a picture of what's said about your business. On social media sites, review sites, blogs, and other informational sources. Will present you with your custom solution to increase customer acquisition.

Put The Plan Into Action

You’ll get an Action Plan Package. We will manage for you. That works with your business's current reputational health.

Improving Your Business Reputation

Alerts

Notifications either by text or email. Informing you of changes in a particular product, service, or business.

They use powerful analytics to help companies watch their brand online. Alerts allow you to analyze your brand image.

Analytics

Turning unstructured data into structured data that is used for decision-making. Monitoring, analyzing, measuring, and interpreting digital interactions and relationships of people, topics, ideas, and content.

Asset Creation

Asset creation covers a wide variety of media. Media products are known as assets. Assets are used to counter any negative information online about your business.

These include, but are not limited to images, videos, audio, publications, tutorials, and product demonstrations.

An asset is anything produced, owned, and controlled to produce value.

Brand Development

Brand development is the strategic process of creating and distinguishing your company. Development includes aligning your brand with your business objectives.

Communicating your brand to your target market. Updating or strengthening your brand as necessary.

Crisis Management

Strategies designed to help your business deal with a negative event. Implementing policies, procedures, and systems to defend, mitigate, and prevent crises.

Investigations

Attacks against your business brand and credibility need to be addressed. False allegations, fake reviews, or small claims court decisions can be published online.

We investigate, negotiate, and create assets. We counter bad press with positive social proof or press to deal with the negative effects these allegations cause.

Review Generation

The process of encouraging reviews. Instead of waiting for customers to leave reviews on their own. A review generation strategy allows you to encourage reviews. Anywhere your product or business is being reviewed.

Review Marketing

A form of advertising that uses customer reviews to promote or sell a product or service. Reviews are the most common form of social proof!

It makes customers feel like a part of your community and builds trust! We identify great customer experiences and stories to incorporate into your marketing efforts!

Review Monitoring

Tracking reviews online about your brand across many review sites. This helps you create a review response strategy. Resolving any customer issues.

Social Monitoring

The collecting of conversations and messages to provide business insights. This also included reacting to each message. Addressing concerns, complaints, and questions on each channel.

Social Listening

The process of looking at online conversations about your brand and industry. It includes watching your social media channels for mentions of your brand.

Responce Options

When a negative event occurs online, in publication, or at an event. A response customized to the event will be needed to address or dismiss the accusations and false information.